We kindly remind you that we hold a 12 hour cancellation policy. If you cancel less than 12 hours in advance, you will be charged for the appointment. Every appointment has an allocated time slot for the need of each client. When an appointment is cancelled, no show, or rescheduled, we are unable to fill this appointment at such short notice. To make changes or to cancel, log into your account or call/text 312-568-6821. All sales are final. No exceptions.